If your vehicle is at a repair shop in Memphis and you're ready to donate it, you'll need to start by contacting the shop directly. The repair shop can hold your vehicle under a garagekeeper lien if they were not paid for the work done, which means they control its release until the account is settled.
This process begins with a simple phone call to the service manager. Once the shop agrees in writing to release the vehicle, donating it through Rides for Pride is ordinary and straightforward, complete with free towing from the location.
Understanding the Garagekeeper Lien
A garagekeeper lien means that a repair facility has the legal right to keep possession of a vehicle until payment is received for authorized work performed. This lien gives the shop control over the release of the vehicle, but it does not change the ownership of the vehicle. Typically, as the title holder, you still have the ability to donate the vehicle.
It is important to understand that lien rules and timelines can vary by state and by facility. Therefore, you should ask the service manager directly about the specific practices the shop follows in Tennessee. This page is not legal advice, so gathering correct information from the shop is essential.
Unlocking Pickup with Required Documents
Before towing can be scheduled, you need two specific documents: a written release from the repair shop, which names the vehicle by its year, make, model, and VIN, and a final invoice showing that any outstanding balance is paid or cleared. You can request both documents during your call with the service manager, and keep in mind that a text or email confirming these details is sufficient as long as it is in writing.
Without these documents, a tow driver may be turned away at the counter. The release must authorize a third-party tow operator to remove the vehicle, so ensure this is clearly stated in the paperwork you request.
Who Is Responsible for the Repair Bill?
The balance owed to the shop is primarily between you and the repair shop. Rides for Pride cannot pay repair invoices or negotiate accounts on your behalf. If you want to proceed, your options include settling the bill or inquiring if the shop will release your car with a payment arrangement.
Be aware that the shop may choose to pursue its own lien process if they refuse to release the vehicle. If the shop does not agree to release the vehicle, the donation cannot proceed, so clarify your options during your conversation.
Arranging for Flatbed Pickup
To schedule pickup, it must take place during the shop's normal business hours since someone with authority needs to be present to supervise the tow process. When you arrange this, be sure to provide the exact location where the car is parked, such as the specific bay or lot. If the shop has the keys, be ready to hand them over at that time.
It's also common for vehicles that do not start or steer to be picked up this way. Tow operators are prepared for such situations and will plan for a winch load onto a flatbed right from the start of the pickup process.
How this usually goes
Step 1. Start by calling the repair shop and speaking with the service manager. Request a written release and a final invoice.
Step 2. Once you receive the documents via email or text, confirm the details are correctly listed. You now have everything needed for the next steps.
Step 3. Schedule a pickup time during the shop's normal hours. Provide the exact location of the vehicle so the tow operator knows where to go.
Step 4. On pickup day, meet the tow operator at the shop to hand over the keys and sign the title. The operator will take care of loading the vehicle safely.
Step 5. After the vehicle is sold, you will receive a receipt confirming the donation. This will also include information needed for your taxes.
Common questions
What happens if the shop refuses to release my car?
If the repair shop refuses to release your vehicle, then unfortunately the donation cannot proceed. The shop holds the right to keep the car until they are compensated for the work done. Your only options would be to settle the balance or arrange for a resolution directly with the shop.
Can I donate my car if it has outstanding repair bills?
Yes, typically you can donate your car even with outstanding repair bills. The key factor is that the shop must agree to release the vehicle once you have a plan in place for settling any balances. This means communicating clearly with the service manager about your intentions.
Is the towing service really free?
Yes, Rides for Pride provides free towing for your donated vehicle. This service ensures that you do not incur any additional costs for removing the vehicle from the repair shop once you have obtained the necessary release documents.
What if my car will not start?
A vehicle that does not start is completely fine for donation. The tow operator is experienced in handling such situations and plans for a winch loading onto a flatbed. You simply need to inform the operator about the condition of the vehicle when scheduling.
How long does the donation process take?
The donation process can vary in time based on how quickly you can obtain the release documents from the repair shop. Once you have those in hand and schedule the pickup, the actual towing usually happens within a couple of days. It's best to act swiftly to avoid further fees.
This is general information and not legal or tax advice. Lien and towing rules may vary by state and facility, so please consult a qualified professional.
Donating your car can help you resolve the situation at the repair shop, while also benefiting Heritage for the Blind. With free towing available in Memphis, this process is designed to be simple and hassle-free.
If you are ready to take this step, reach out today. Your donation can make a difference while freeing up your resources and providing convenience for you.